My family and I visited the Walsall store yesterday and unfortunately the experience was way below what we have come to expect from McDonalds.
1) One of the ketchup tubs I purchased had foreign matter in it – I have retained the offending item
2) My cola was lukewarm and had absolutely no carbonation
3) Two sandwiches were incorrect (plain filet had sauce, normal McChicken sandwich was plain)
I spent almost £20 on my food order and am a regular visitor to your stores.
The store replaced the filet when requested (I realised the mistake as soon as the meal was started) but as I was seated upstairs and had already made 2 trips to the tills I simply left the store – and I considered that the foreign matter in the ketchup was too important to let a store manager deal with it as it was a problem with the supplier not the store.
I will be posting this on my blog http://labby.co.uk/mcdonalds-complaint along with an enlarged image of the foreign object found in my ketchup container.
Also forwarded to Jill McDonald, McDonalds UK CEO jill.mcdonald@uk.mcd.com
Incident on 09.04.2011, Coventry: Gallaghar Retail Park
I went to McDonalds for Veggie Deli. But instead of veggie deli they gave me Deli with Chicken in it, and when i tried to complain to (Asian) Manager, he refused and told me that, they don’t do this type of mistake and refused to change my deli, how disgusting.
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I’m here now in briton ferry m d’s , you have seven staff on !! the place empty every single table is stinking, crayons all Over the floor which I consider a health risk. I had to sit at a table which had food over it and half a cup old cold coffee. I will not be revisiting as I think this is unacceptable. I have taken photos if you want to see them.
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I hope the rest of your travel (holiday??) is more enjoyable for you.
Grab a few snaps of the mess with your phone, I will happily host them to show the state of the restaurant – as the old adage says “a picture paints a thousand words”.
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