I have just received the following email from Gamestation regarding a partial refund under EU law over Sony Firmware version 3.21 and OtherOS removal:
Hello GregoryThank you for your email.
We are currently investigating your query further and would like the opportunity to contact you via phone to discuss this further once we are in a position to do so.
We would kindly ask that you provide a contact number as well as a proof of purchase for your console. Once this has been received a member of staff will be in touch when possible.
To send us your proof of purchase either attach it to an email as a jpeg, or as part of a word file. Alternatively you can fax it to us on 01256 784226, or you can post it to us here:
Customer Services
Gamestation
Unity House
Telford Road
Basingstoke
Hampshire
RG21 6YJIf posting this to us please include a covering letter with your details. We look forward to hearing from you.
Regards,
Lucy M
Gamestation
For those of you in the know, this is the last stage their parent company GAME UK takes before issuing refunds.
Beginning the process of finding the receipt, although strictly according to the UK SOGA it is not necessary – their own systems will have the sale registered.
If you have been affected by this situation do not lose heart, and definitely do not take no for their final answer.
Even the age of the console is not an issue – “reasonable time” is what you think is reasonable, not just what the seller thinks is reasonable.
Just think back to all the comedy sketches about the guarantees lasting until you leave the shop, the Sale of Goods Act (SOGA) is in place to protect the consumer.
