From an email I received this morning:
Thank you for placing your order, reference number [redacted].
Unfortunately we have suffered a surprisingly high demand for the Nexus One From Google, which means that it is unexpectedly out of stock.
Please accept our sincere apologies for any inconvenience caused. We hope to have further stock available within 7-10 working days and will contact you again once your order has been dispatched.
If you have any further queries please contact us on 0844 854 0430 or email email@example.com, quoting your order number as your reference.
Thank you for ordering with Vodafone.
Vodafone Customer Care[/quote]
I spent over half an hour on the phone, 20 minutes waiting for someone to pick up the phone, 10 minutes venting my irritation that to me being told “You will receive the Nexus One on the day of release” actually means “You will receive the Nexus One on the day of release”.
I was one of the very first people to preorder the phone, I happened to be in a vodafone shop discussing the release date of the Nexus One just moments after the press release was announced and signed up immediately.
Guess who is not a happy bunny and even got the woman in retentions to agree to pay my landline bill for the time spent on the call:
“You should have dialled 190 from your vodafone handset and this would have been free.”
“No I was given the 0844 number in the email, no mention of 190.”
“Ah ok we will credit your bill for the cost of the call once you receive the bill.”