So.. the kids have installed Spotify premium on their phones, forgotten their login details and are now costing me £9.99 per month recurring.
Spotify can’t (won’t) help as you need to log in to Spotify to cancel the subscription.
Here is a solution:
Go to https://customer.boku.com/login and type in your phone number, then click on “Need a pin code?”
Click on “Send me a pin code”
After a few seconds you should receive a pin by SMS. Type that pin into the login screen.
You should see a list of subscriptions, click on the one(s) that read “Active” on the left hand side (click on the word Active) where you can now cancel it with one click.